Initial notifications
Whenever there is a patient balance, usually patient responsibility for deductible or coinsurance after insurance processing, we will review the balance in office to make sure it is accurate. Once we have approved the balance, the system will send you a message with a link to the portal where you can view your statement, pay your balance, set up automated payment plans, as well as send a message to us with any questions or issues with your bill.
If you have not used the system before, you will get an introductory email to the system which will give you options to set your communication preferences. The system will initially send both email and text notification, but you can change the settings if you prefer to just receive one or the other. You will then receive the message with the link to the portal the following day. For patients that have already received the initial introduction but have a new balance, they will just start with the message with the portal link
Follow up notifications
This system will send you notices regarding your balance via text and email. There will be a follow up two weeks after you receive your statement just asking if there are any questions or technical problems. If the balance remains you will also get messages at 30, 60, and 90 days following the initial message. If more visits process prior to paying your balance, then you will also get a notification of a change to your balance.
Please understand that these are automated follow-ups, so if you have spoken with our staff or made arrangements with us feel free to disregard. Additionally, if you have paid your balance in the office and get a message later that day or the next, you can also disregard these. The colleclty system syncs with our office software at the end of each day so there is a day lag on when it registers payments made in the office.
